General FAQ

1. What is included in my subscription plan?

In each subscription plan, related devices are included free of charge: the CheckUp plan includes the smartband while the CheckUp Pro plan includes both the smartband and the Impedance Scale.

2. How does the trial period work?

When you subscribe to a subscription plan you make payment by credit card but there are 15 days to withdraw.

3. What happens if I want to withdraw during the trial period?

In this case, simply notify Support@predictia.life by email, which will take up the request and send instructions for returning the device(s) that were sent. In case the devices will not be returned or if returned will not be in good condition Predictia reserves the right to proceed with their charge at the fofectary cost of: Smartband 60€, Scales 100€.

4. What happens when a new generation of devices is released?

We aim to maintain a high technological standard of our devices so as to ensure increasingly accurate monitoring. Whenever a more updated device is released, it is sent free of charge at the next subscription plan renewal.

5. What warranty do the devices have?

The devices have a lifetime warranty and are replaced free of charge in case of defects. In case of misuse, tampering or breakage not dependent on the product Predictia reserves the right to charge a fee upon replacement.

6. How does device warranty work?

The lifetime warranty entitles any device to replacement as long as there is a defect due to the product and the user has an active subscription plan.

7. When does my subscription plan start?

The subscription plan begins the moment the user receives home and activates the device(s) and continues for the duration of the subscribed plan unless withdrawal is exercised within 15 days.

8. Why is Predictia only available with subscription plans?

Predictia is available only on Subscription Plans to enable continuous monitoring and to be able to always provide its customers with the best in technology devices. Furthermore, only through continuity of monitoring can any health trends be intercepted.

9. What is the minimum period of a Predictia subscription plan?

he minimum subscription period of Predictia is 12 months unless the right of withdrawal is exercised within 15 days

10. If I subscribe to a CheckUp subscription, can I later upgrade to a higher plan?

Transition to a higher floor is always allowed.

11. How are personal data and privacy handled?

Predictia ensures maximum protection of users' personal data by using advanced security protocols for data collection, storage, and processing. The information collected is used only to improve the user experience and is not shared with third parties.

12. What to do if the device loses connection?

If your device loses connection reconnect it by following the instructions in the app. Make sure the Bluetooth on your phone is turned on and the Predictia device is charged. If the problem persists, put the device on charge for a couple of hours and try connecting it again. Often if the device loses the connection it is because it is discharged and does not have the ability to send the charge level to the cell phone so that on the cell phone the charge level comes up with an inaccurate figure. Also count if you are using the latest version of the App. In case of difficulty, contact Predictia's technical service.

13. Why don't I see the updated data in the app?

Data may not update if the device is not properly synchronized with the app, is out of range, or unloaded. Make sure your device is connected and synchronized regularly.

14. How is data handled when the device is not used for long periods?

The device to an internal memory that records about 30 days of data that are transmitted whenever you connect with the All. If the device is not used for long periods, the uncollected data will not affect the current analyses, but it will be recommended to resume measurements to keep health monitoring up to date. Data that are too old are not considered in evaluations to ensure the accuracy of results.

15. How can I customize the app's notifications?

Predictia app notifications can be customized directly in the app settings. You can choose which alerts to receive and set specific thresholds for the parameters you want to monitor most closely to tailor the system to your health needs.

FAQ Medical Service

1. How often do you take measurements and why are they sometimes not taken?

Measurements are taken automatically with varying frequency depending on the parameter being monitored and the device settings.
Heart rate variability: every hour
Heart rate: every 5 minutes
Blood pressure: every hour
Oxygen saturation: every 5 minutes
All measurements, however, are taken only if the wristband is worn correctly and there are no conditions that could cause a bad measurement, in which case the system does not proceed with the measurement.
In addition, measurements may not take place if the device is disconnected, unloaded, or if the user does not have the appropriate device associated with their subscription plan.

2. How to wear the bracelet?

The device should be worn securely on the wrist, making sure the sensor is in contact with the skin. It is important to adjust the strap so that it is not too tight to avoid irritation, but snug enough to ensure constant contact with the skin for accurate measurements.

3. How to wash the bracelet?

To clean the device, use a soft, damp cloth. Avoid the use of harsh chemicals.
The device is waterproof and can also be washed under running water. Make sure the device is completely dry before reusing it.

4. When does the system send alarms to the user?

Alarms are generated when one or more vital parameters deviate significantly and persistently from normal. If values are only slightly out of normal, the system advises monitoring but does not trigger an urgent alarm. Alarms are not generated if data are incomplete or if there are not enough consecutive measurements outside the normal range.

5. Steps: why can they be different from mobile or other?

Steps detected by the device may differ from those recorded by the cell phone or other devices because of different sensor calculation methods and sensitivity. Each device uses different algorithms to detect and count steps, which can lead to discrepancies, especially if the device is not worn properly.

6. When do you measure pressure and why do you sometimes not measure it?

Blood pressure is detected only when the device is correctly positioned. If the device is unloaded, disconnected, or unable to detect signals correctly due to incorrect positioning or because the user is moving or otherwise there are no prerequisites to have a correct measurement, the measurement may not be taken.

7. Why can data vary from one measurement to another?

Variations between measurements can be caused by several factors, including involuntary movements during measurement, emotional state (stress, anxiety), natural variations of the body during the day, or incorrect positioning of the device. In addition, even small differences in environmental conditions can affect the data.

8. Why can the data collected by wristband sensors differ from those collected by professional devices?

Wearable devices such as wristbands use optical sensors and computational algorithms to estimate vital parameters, which can introduce margins of error compared to more accurate and calibrated professional instruments. These devices are designed to provide general health claims, but they are not a substitute for clinical measurements made with approved and regularly calibrated medical equipment.

9. What vital parameters are monitored by the system?

The system monitors a variety of vital parameters through connected devices, including heart rate, heart rate variability (HRV), blood pressure (systolic and diastolic), SpO2 (oxygen saturation), steps, calories burned, distance traveled, and sleep analysis. Depending on the plan I also subscribe to weight and electrocardiogram. Data are collected and analyzed to provide insights into the user's health status.

10. How does sleep monitoring work?

Sleep monitoring evaluates several parameters such as total sleep time, efficiency, nocturnal awakenings, sleep latency, and sleep stages (light, deep, and REM sleep). A final score is calculated and ranked to determine sleep quality and provide personalized suggestions for improvement.

11. When are alarms generated by the system?

Alarms are generated when vital parameters are out of normal ranges for several consecutive measurements, indicating a possible health problem. If abnormal values persist, the system sends a notification to the user suggesting that a physician be consulted for further investigation.

12. Why can measurements vary throughout the day?

Measurements may vary due to several factors, including stress, physical activity, food and drink consumption, time of day, and device placement. These variations are normal and reflect physiological fluctuations in the human body.

13. Why may the data collected by sensors differ from those obtained in the medical field?

Wearable devices use optical sensors and algorithms to estimate vital parameters, which can introduce margins of error compared to professional medical equipment that is more precise and calibrated. Wearable devices are designed to provide continuous and indicative monitoring, but they do not replace clinical measurements.

6. What to do if the device does not detect the data correctly?

If the device is not detecting data, make sure it is charged, properly connected, and properly worn. If the problem persists, consult the app's help section for further instructions or contact technical support.

7. Why can the detected heart rate be different from other devices?

Differences in heart rate data may depend on the quality of the sensors, the placement of the device, and the algorithms used for calculation. Each device has different sensitivities and detection methods, which can lead to slight discrepancies between different devices.

8. How are symptoms classified and what actions to take?

Symptoms entered by the user are classified into three levels of severity: A (urgent medical attention required), B (recommend seeing a doctor soon) and C (consider seeing a doctor). The system asks to monitor symptoms and in some cases describe them through the app to provide further personalized advice.

9. What do the colors of the health assessment bars mean?

The colors of the bars indicate the overall health status according to the monitored parameters: Blue (excellent), Green (good), Yellow (check values), Orange (caution) and Red (consult a doctor). These indicators help users quickly understand their health status and act accordingly if necessary.

10. How is the data collected from the devices used?

Data collected from the devices are analyzed by Predictia's algorithms to monitor the user's health status, provide personalized recommendations, and generate alerts when needed. Out-of-norm data are evaluated in real time to determine if intervention is needed, and are used to create detailed health reports that can be accessed by the user.

11. What is HRV (Heart Rate Variability) and why is it important?

HRV measures changes in the times between heartbeats. A high HRV indicates a good ability of the body to adapt to stress, while a low HRV may be a sign of fatigue, stress or health problems. Monitoring HRV helps assess the body's overall well-being and resilience.

12. How does the system determine whether a symptom is severe?

Predictia uses an algorithm that ranks symptoms according to their severity, using a scale from A (urgent) to C (recommended control). The algorithm also considers combined symptoms, suggesting appropriate actions such as continued monitoring or consulting a physician.

13. Can I use Predictia if I have devices from other manufacturers like Apple or Google?

Currently, Predictia only supports specific devices associated with the system. Data from devices from other manufacturers (such as Google or Apple) are not considered in system evaluations and cannot be linked to the Predictia app.

14. How is biological age calculated?

Biological age is calculated based on several health indicators measured by the devices, including BMI, muscle mass, fat mass, and cardiovascular parameters such as heart rate and blood pressure. This value helps to assess how much the body is aging relative to the user's chronological age, providing useful indications for improving lifestyle.

15. What does the sleep efficiency score mean?

The sleep efficiency score measures how well you sleep compared to the total time spent in bed. It is calculated by evaluating parameters such as sleep duration, frequency of awakenings, and quality of sleep stages. A high score indicates good quality sleep, while a low score suggests that you could improve your sleep habits.

16. What to do if I receive a warning for an out-of-standard value?

If you receive an alert for an abnormal value, it is important to follow the advice given in the message, such as repeating the measurement or describing any symptoms in the dedicated area of the app. If abnormal values persist, it is recommended that you consult a physician for further investigation and ensure that the device is being used properly.

17. How are calories burned calculated?

Calories burned are calculated using algorithms that take into account measured physical activity, body weight, age, gender, and other personal parameters. This helps provide an accurate estimate of energy consumption during exercise and daily activities.

19. What does it mean if my health score is red?

A red score indicates that one or more health parameters are significantly out of normal values and require immediate attention. In such cases, it is recommended to take a new measurement to confirm the data and contact a physician for a thorough evaluation. The system will also provide advice on how to proceed.

20. How can I improve my health status?

To improve your health, it is important to follow the advice provided by the Predictia system, such as maintaining an active lifestyle, eating a balanced diet, monitoring your vitals regularly, and managing stress. In addition, it is helpful to have periodic checkups with your doctor by sharing the data collected by Predictia to monitor your health status and receive suggestions from the professional.

20. Can the system detect serious health problems?

The Predictia system can detect abnormalities in vital parameters that could indicate health problems, but it is not a substitute for a professional medical diagnosis. If the system detects values that are significantly out of normal, it recommends contacting a physician for a thorough checkup. It is always important to follow your doctor's instructions if you have symptoms or concerns.

21. How does the algorithm for high blood pressure detection work?

The algorithm for high blood pressure classifies the severity of the condition based on systolic and diastolic pressure values. If the readings are high, the system alerts the user and provides advice on how to manage high blood pressure. If the pressure remains consistently high, a physician is advised to be consulted for further investigation.

22. What happens if SpO2 values are low during the night?

If SpO2 values fall below a certain threshold during the night, the system detects potential sleep apnea episodes. In such cases, the app recommends monitoring the situation and, if the episodes are frequent, consulting a physician for a more detailed evaluation. Specific algorithms also assess heart rate to identify possible nocturnal breathing disorders.

23. Why is monitoring of vital parameters important during physical activity?

Monitoring vitals during exercise is essential to assess how the body responds to exercise. It can help identify any irregularities, such as tachycardia or sudden changes in blood pressure, and allows you to optimize your exercise program to improve performance and reduce the risk of injury.

24. How does my hydration status affect the parameters measured?

Hydration status can affect several vital parameters, including blood pressure and heart rate variability (HRV). Good hydration helps maintain proper functioning of the cardiovascular system and supports better regulation of body temperature during exercise. The Predictia system may suggest increasing fluid intake if it detects signs of dehydration.

25. What does HRV mean and how is it used by the system?

HRV, or Heart Rate Variability, measures the variation in the times between heartbeats. It is an important indicator of cardiac health and the body's ability to handle stress. The Predictia system uses HRV to assess stress level and physical recovery status, providing personalized recommendations to improve well-being.

26. Can the system help me lose weight?

Yes, Predictia, if you have subscribed to the plan that includes the impedance scale, monitors various parameters such as weight, fat mass, muscle mass, and calories burned to help you manage your weight. It also provides personalized recommendations based on the data collected, such as improving your diet and increasing physical activity to reach your weight goals.

27. Why is it important to perform blood pressure calibration?

To ensure accurate measurements, it is important to follow the blood pressure calibration instructions as each device may have sensors that measure with different sensitivities. Therefore, it is important to perform the calibration in the following way:
a. measure the pressure with a professional instrument such as an arm blood pressure monitor;
b. open the Predictia app
c. enter the device connection area and press the "Calibration" button
d. enter the minimum and maximum pressure data indicated by the professional meter
e. save and exit the page

28. How does physical activity affect my vitals?

Physical activity can affect parameters such as heart rate, blood pressure, and blood oxygen level (SpO2). An increase in heart rate during exercise is normal, but Predictia monitors whether values are within safe ranges for the user.

29. Can I use Predictia to monitor my mental health?

Although Predictia focuses on monitoring physical parameters, the system can also provide indirect indications of mental health through analysis of parameters such as HRV, sleep quality, and physical activity level. These data can be useful in assessing stress level and general well-being.

30. What role does sleep quality play in my overall health?

Sleep quality has a significant impact on overall health, affecting physical recovery, immune function, and mental health. Predictia monitors different aspects of sleep, such as duration, efficiency, and stages, to help users identify any problems and improve their sleep habits.

31. What does it mean if my muscle mass decreases over time?

A decrease in muscle mass could indicate decreased physical activity, an unbalanced diet, or other health problems such as sarcopenia. Predictia suggests increasing exercise, particularly resistance training, and consulting a nutritionist to improve protein intake and prevent further losses.

32. Why may my body mass index (BMI) not accurately reflect my health?

he BMI is a general measure that assesses the ratio of weight to height, but it does not take into account body composition, such as muscle mass or fat distribution. Predictia also uses other metrics, such as fat and muscle mass, to provide a more comprehensive assessment of your physical health.

33. What parameters affect my blood pressure?

Blood pressure can be influenced by factors such as stress, physical activity, diet (such as salt intake), body position during measurement, time of day, and use of substances such as caffeine or tobacco.

34. What does an elevated resting heart rate indicate?

An elevated resting heart rate could indicate stress, dehydration, poor fitness, or medical conditions such as fever or infection. Predictia uses this data to detect any abnormalities and recommends regular monitoring of resting heart rate to keep cardiovascular health in check.

35. What does it mean if I receive frequent warnings of outliers?

If you frequently receive alerts of out-of-normal values, it may be a sign that some aspect of your health needs attention. It is recommended that you follow the app's recommendations, repeat measurements, describe any symptoms in the area provided, and consider a doctor's visit for a thorough checkup.

36. Why is it important to monitor SpO2 (oxygen saturation) during exercise?

Monitoring SpO2 during exercise helps assess your respiratory efficiency and your body's ability to deliver oxygen to your muscles. Too low an SpO2 level during exercise can indicate respiratory or cardiac problems, and Predictia alerts you to critical values to avoid health risks during strenuous exercise.

37. What is visceral fat mass index and why is it important?

Visceral fat mass index measures the amount of fat around internal organs, which is an important indicator of risk for cardiovascular disease, diabetes, and other health conditions. Predictia monitors this parameter to help you understand whether you need to make changes to your diet and physical activity to reduce the associated risks.

38. Why is my hydration level important for my health?

Hydration levels are essential for proper body function, affecting blood pressure, body temperature, and the body's ability to transport nutrients and oxygen. Predictia monitors hydration levels and can suggest increasing water intake if it detects signs of dehydration, thereby improving overall health and physical performance.

39. How are levels of severity of health problems classified?

Severity levels are classified into three categories: A (urgent), B (consultation needed soon), and C (recommended follow-up). This classification helps the user to understand the priority with which to act and to follow the recommendations to improve their health status, including consultation with a physician when necessary.

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